Ramp Agent

Airport Ramp Agents perform airside operations such as loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. You will work either as an airport or airline-specific employee, depending on the airport at which you work. This position is responsible for a number of different tasks that are critical to the safety and efficiency of flights. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow and heat. If you love working in a fast paced team environment and solving problems, this is the career opportunity for you.

What your day-to-day looks like: 

1. Unloading and loading baggage, freight and cargo
2. Operating and driving aircraft servicing vehicles and equipment
3. Guiding planes to their gate positions for passenger boarding and deplaning
4. Loading and unloading cargo and passengers’ baggage
5. Preparing aircraft for arrival and departure

Cabin Service and Cleaning Attendant

Cabin Service and Cleaning Attendants are ground personnel at airports whose duties include prepping and securing the aircraft cabins for departure. This job calls for someone who is quick, detailed, and efficient. If you’re a hands-on team player who will thrive in a diverse team and an active environment, this may be the role for you.

What your day-to-day looks like: 

1. Fully equipping the aircraft cabin with all necessary supplies
2. Cleaning and inspecting the interior of the aircraft
3. Cleaning and vacuuming the floor, wiping down surfaces, and replacing headrests as needed
4. Stocking the seat pockets with magazines and safety information sheets

Stock Keeper

The Stock keeper is responsible for the receiving, shipping, warehousing and issuing functions at an airport. This role includes the operation of motorized equipment and local delivery vehicles. This position is best suited for detail oriented employees that are comfortable working with a team.

What your day-to-day looks like: 

1. Inspecting aircraft and non-aircraft materials, parts, and components
2. Ensuring items are properly certified according to Transport Canada regulations and Company standards

Stores Agent (inventory)

Stores Agents are responsible for supporting the work of the stores team by counting inventory items and entering data into a tracking system. This job is perfect for someone who has a talent for completing tasks efficiently with meticulous attention to detail.

What your day-to-day looks like: 

1. Counting items in stock and printing the identifying labels using the appropriate programs
2. Organizing like numbered parts together in one location, and reporting locations in the appropriate programs
3. Ensuring that all bin locations are clearly labeled with contents
4. Identifying possible discrepancies in inventory and or labeling, report results to Supervisor
5. Performing routine copying, scanning and filing

Aircraft Fueler

Aircraft refuelers operate trucks to transport and deliver goods. They are responsible for the aircraft’s fuelling, movement, placement, and storage. This role has a variety of duties and is best suited for organized, hands-on individuals with a dedication to following protocols. Aircraft Fuelers have fast-paced careers and should be comfortable working in any weather, including rain, snow and heat. If you love working in a fast paced team environment and solving problems, you could consider a career such as this.

What your day-to-day looks like: 

1. Serving and handling aviation fuel in accordance with the standards indicated in B836-05
2. Operating a variety of ground service equipment
3. Ensuring vehicle safety and roadworthiness by checking vehicles before, during and after a trip
4. Assisting in the loading and unloading of trucks
5. Keeping a clean and well-organized workplace

Customer Service Agent

The Customer Service Agent (CSA) will answer the phone, provide assistance to customers and use problem-solving techniques.The CSA is responsible for greeting customers, checking in reservations, and processing payments. The CSA acts as a brand ambassador, providing positive experiences to all customers. People in this role enjoy working with people and solving problems and enjoy change in their work from day to day.

What your day-to-day looks like: 

1. Checking in passengers, issuing boarding passes and baggage tags, and directing travelers to the check-in counter or gates
2. Delivering an exceptional level of service that exceeds customers’ expectations
3. Creating computerized flight manifests, and checking in passengers
4. Processing missing/damaged baggage and incident reports
5. Preparing aircraft for flight by communicating with line service employees

Call Center Representative

Call Center Representatives excel at creating a remarkable experience for guests by providing one-on-one telephone support and information. The Call Center Representative acts as the first point of contact for guests and plays an essential role in their experience. If you are a social, communicative, and collaborative person who can handle multiple responsibilities at once, then this position is for you.

What your day-to-day looks like: 

1. Booking air travel for internal and external guests and answering questions about air travel and airline policies
2. Providing support for passengers by performing a variety of tasks, including making changes to and canceling reservations as needed using a reservation system
3. Researching and making decisions based on the information available, while balancing the needs of guests with those of other employees

Human Resources Coordinator

The Human Resources Coordinator will assist the Human Resource department by applying and implementing HR programs, policies, and procedures. The Human Resources Coordinator is responsible for recruiting new employees from start to finish. This position is ideal for those who are organized, have an aptitude for document use and enjoy working in a team environment.

What your day-to-day looks like: 

1. Interviewing applicants to determine their qualifications and suitability for the job; compare these factors with the job requirements
2. Communicating with candidates and hiring leaders to create a positive recruitment experience
3. Keeping track of employment equity data for reporting purposes
4. Providing administrative support for the human resources department, including processing new hire paperwork, filling out payroll information, and completing other office tasks

Cargo Sales Agent

The Cargo Sales Agent takes cargo reservations in accordance with company policy and health and safety rules. This role includes the responsibility for completing general administrative tasks, as well as other duties that may be assigned by upper management. This position requires excellent skills in managing relationships with service providers and subcontractors.

What your day-to-day looks like: 

1. Taking reservations and coordinating deliveries
2. Completing and filing flight load sheets ensuring that the crew follows safety regulations
3. Performing administrative tasks related to cargo reservation, including documentation, research, and filing
4. Developing and maintaining good customer relationships

Flight Attendants

Flight attendants help ensure that everyone on board their plane is safe and comfortable by providing exceptional customer service. Flight attendants primary responsibility is to ensure the safety of passengers, crew members, and aircraft. This position calls for someone who enjoys continuous learning and is caring, safety-conscious, and passionate about providing excellent customer service.

What your day-to-day looks like: 

1. Responding quickly and effectively to problems, making decisions that ensure the safety of crew and passengers
2. Monitoring the general condition of the aircraft cabin, and adjust accordingly to maintain passenger safety or enhance their in-flight experience
3. Working collaboratively with others to achieve organizational goals
4. Delivering friendly and attentive service to passengers in order to maintain their comfort